Frequently Asked Questions

Can't find what you're looking for? Contact Us

Choose a category to quickly find the help you need

A Portrait Session is the time you spend with our professional photographer. Your photographer will take a range of different shots and poses of the graduate by themselves as well as extra shots with family and friends.

Our studios are available before and after the ceremony. You can proceed to the photography area as soon as you have your gown, and immediately after the ceremony. Our studios close (temporarily) strictly 45 minutes before the ceremony commences.

No. we take a photograph of every single graduate. A photo of every graduate is available to view and purchase immediately after the ceremony. To save time on the day click here to pre-book online.

These items will be available to collect immediately after the ceremony at the Stage Desk. If you forget to collect these items, we will need to charge a postage fee to send the items after graduation.

Should you require any hotel recommendations for you or your guests for your upcoming Graduation, please head to our official Reed Events HotelPlanner website to view and reserve your perfect graduation stay at competitive rates. Should you require assistance with your booking, please contact the HotelPlanner Customer Service: VIPres@hotelplanner.com or +61 238 147 692.

To view and order your Portrait Photo Proofs, please use either of the following methods:

METHOD 1: Download the 'Reed Events' App (Available on the App Store and Google Play Store). Once downloaded, select your university. From here you can use the 'Picture of you' feature, here you will upload/take a picture of yourself to find your ceremony photos. (This option will also find your stage image and any candid images you were a part of). Alternatively, you can scroll down to 'Quick Links' and type in your 'G reference code'

METHOD 2: You will need your reference code starting with ‘G’ to view the images through the “View/Order Portrait Images” button on our website. Once the proofs are available you can start ordering, however please note, it could be up to 5 business days later for purchased digital images to be available to download.

Either method you choose, once you can view your images, select ‘View Details’ to see the purchase options.

Go to our website and login to your account.
Then click 'My Account' in the top right corner and then 'My Orders' from the dropdown menu.
On the order summary page, click the 'download' button next to the relevant order.
From this link you will be able to save the images to your computer. The images can be downloaded multiple times, if necessary.

Please note: Pre-booked orders and orders placed shortly after graduation: Your digital image files will be available to download from "My Account" within 48 hours after your graduation.

Having trouble? Please contact our staff at or on 1300 361 806.

Visit rmit.reedgraduations.com.au.
Click on ‘View/Order Stage Images’.
Select the date and time of your ceremony. Click GO.
This will show everyone who crossed the stage. Select your image and then your preferred format (print/digital, etc.)
Click ‘add to cart’ and follow the prompts to checkout.

Reed Events are dedicated to providing only the absolute highest level of quality. Your printed images will be thoughtfully re-touched, carefully packaged and delivered to your door or post office approximately 4 weeks after ordering. Digital images are available online instantly after you place your order. Framed images can take up to 6 weeks due to the nature of creating custom frames.

To view our photography price list please click here. All prices are quoted in Australian Dollars (AUD).

To view our photography price list please click here. All prices are quoted in Australian Dollars (For physical items, the postage fee ranges from $15 - $30 within Australia. Overseas postage is calculated based on the product item and destination. Digital items do not attract a postage fee.).